Return & Refund Policy

At 【请替换：店铺名称】, our goal is to ensure that every customer is satisfied with their purchase. If your order does not meet your expectations, you may request a return subject to the conditions outlined below.

Return Time Limit

Return requests must be submitted within 14 days from the date your order is delivered.

Return Conditions

To be eligible for a return, products must:

Be unused and in their original condition.
Include original packaging and all supplied accessories.
Be free from damage caused after delivery.
Be returned in a condition suitable for inspection.

Returns that do not satisfy these requirements may be refused.

Products Excluded From Returns

The following items are generally not eligible for return:

Personalized or custom-produced products.
Downloadable software or digital content.
Gift cards.
Clearance or final sale merchandise.
Products that have been altered or used.

Refund Review

Returned items will be inspected upon receipt. If approved, refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to be processed, depending on your payment provider.

Incorrect or Damaged Deliveries

If your package arrives damaged, contains missing items, or includes the incorrect product, please keep the product and original packaging until your request has been reviewed by our team.

Return Shipping Costs

Unless the return is due to our fulfillment error or a confirmed product defect, customers are responsible for return shipping costs. Shipping fees are calculated and displayed at checkout for your reference.